Services

Marketing partnership

The EOL strategy is to provide total marketing support to its networks by developing sales tool and supports necessary for their activity leaving our dealer partners to concentrate fully on their end user activity.


For each network EOL produces:

• Personalised catalogues for its dealer partners
• Sales tools : promotions, flyers, emailings, technical support, sample cards, point of sale material, CAD libraries and design packages, stencils…
• Animation and training of the sales networks
• Optimised websites to assist with the prospecting of new clients for our dealer partners

Design and project management

Each division has a specialist design team, trained in CAD, available to assist with third party design, planning and specification as well as provide training for in house design and quotation software.


Their mission :

• Provide support to our dealer partners with managing their projects
• Plan and guarantee lead times
• Manage end user budgets by specifying the correctly priced product
• Organise and plan workspace
• Assist with the correct specification of the product in accordance with the end user requirements
• Produce designs and plans for future projects

EOL provides software tools for the in house design teams and those of our dealer partners in the form of shape libraries compatible with AutoCAD, Idrop, OFML and Insitu.

Showrooms

Representative showrooms are available for the different networks in each country enabling end-users to appreciate the product quality and assist with their choice
Specific personalised presentations or pilots can also be arranged

• France : Gennevilliers and Rosny sous Bois
• Belgium : Brussels
• Russia : Moscow

Tailor-made logistics

Thanks to its logistical capacity EO can provide tailor-made delivery solutions to its networks:

• Collection from platform by dealer partner
• Delivery to dealer partner in accordance with set delivery schedules
• Delivery to regional platforms
• Delivery at the end user
• Deliver and installation at the end user

Training

Training plays a vital part in our group strategy. A specific team is responsible for training our networks on products and other professional aspects of the industry. General training sessions or specific modules are organised at EOL sites or at dealer partner premises

Infrastructure

Aside from the number of services provided for dealer partner, EOL makes available to its networks fully equipped meeting rooms with plasmas for presentations

• Multiplex room at Rosny sous Bois
• Altitude room at Strepy Bacquegnies
• Meeting rooms within showrooms in Reigate and London (UK) and Veenendaal (Holland)

EOL has an integral photo studio within the Rosny sous Bois facility for the production of catalogues and for specific photography

b2b, b2c et EDI

  B2B : For information and real time service 24/24, 7/7 EOL makes an Extranet service available to its dealer partners, suppliers and platforms for stock consultation, order placement, statistical analysis, supply, order tracking, technical information, photos, sales support, certification and other downloads





• B2C: EOL has an ambitious internet strategy in place to support its dealer partner activity. More than 20 active internet sites throughout Europe and optimised for search engines generate new clients and projects for our dealer partners



• EDI : Electronic date interchange with dealer partners and suppliers is facilitated by the flexibility of our ERP. For EOL this is vital in optimising cost and time management.